DESKTOP/SERVER SUPPORT ENGINEER
- June 1st, 2009
- Posted in Canberra Jobs, IT, Junior Executive, Senior Executive
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Forward.IT – Canberra based IT company that prides itself on a professional services team that requires an additional energetic and experienced Support Engineer to complement our small team and provide computer support to the end user.
Duties include project and ad-hoc client support via our Help Desk and in person at client sites.
If you are for a fresh & dynamic working environment then look no further. You will be working on service calls and projects that will ensure your skills & experience will develop to the next level. Working alongside our skilled team, with over 90 years of experience behind them, we can provide the peer network and support to ensure your skills flourish.
To be successful in winning this role you MUST be an Australian Citizen, and be able to attain Australian Government security clearance, or be able to pass a police checks that will be organised for you if you are successful.
You will thrive in this fast paced, young & friendly company that values its employee’s contribution. Your innovation and excellence as well as your fantastic customer service approach will guarantee your success and satisfaction.
Candidates should be able to demonstrate the following:
- Excellent understanding of Microsoft XP and Vista environments – minimum of 2 yrs experience in a desktop support role.
- Experience with Microsoft Servers 2003/2008, Exchange2003/2007, and Small Business Server 2003/2008 would be advantageous.
- Networking knowledge including switches, routers and hubs.
- Experience configuring firewalls or other security devices would be advantageous.
- Good understanding of Windows registry and Active Directory
-Great Communications and Documentation Skills
-Willing to study and complete IT certifications,
- A good work ethic,
- Work well as part of a team,
The main duties of the role are:
- Know, understand and follow local network management procedures and global security network policies
- Respond to support calls from Help Desk Operators
- Deliver solutions according to Service Level Agreement’s
- Act as a an expert technical resource to clients
- Support, monitor and upgrade LAN environments
- Ensure systems are backed up regularly and data protected
- Monitor server capacity and conduct performance analysis as guided
- Ensure adherence to change management processes and quality standards
- Understand and enforce the firms’ standards, security and licensing guidelines
- Advise on operational, resource and administration issues where required to ensure support trends and issues can be identified and resolved
- Escalate technical problems to senior technical engineers, where appropriate
- Assist in the remote diagnosis of problems as required
- Provide on-call support as required, own car a must.
- Configuration and deployment of network devices.
- Coordinate the installation and set up by providers of new communication lines
Other skills and requirements:
- Confidence and maturity to act autonomously on site with a client or as a part of a team.
- Self starter who can work independently.
- Ability to build good rapport with people and build professional relationships with clients and inspire confidence.
- A flexible work approach
- Excellent communication skills and an exceptional customer focus.
- Australian residency and citizenship.
- Own transport mandatory.
- Able to prioritise workloads.
- Ability to work flexible hours.
If you have Strong customer service focus, good communication skills, time-management and organisational skills, and would like to work in a dynamic environment, please email your resume to jobs@forwardit.com.au or fax to (02) 6162 0079
Tags: canberra job, DESKTOP/SERVER SUPPORT ENGINEER, IT job, Work in Canberra.Notes : Please mention AustraliaJobsDB.com in your application letter.
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