Helpdesk / Web Based Support Analyst
- January 11th, 2009
- Posted in IT, Melbourne Jobs, Senior Executive
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Have you had experience building websites and the ability to read and understand HTML / programming code? Do you have a passion for customer service? Then combine these skills and join this fun and friendly team, based in the CBD!
A Helpdesk / Web Based Support Analyst is sought to join this dynamic and growing e-commerce solutions provider. This role will see you provide phone based support to a variety of different external customers. An experienced Helpdesk / Web Based Support Analyst, you will be responsible for logging (and troubleshooting where appropriate) web based applications requests / queries for customers. You will also be involved with answering general product queries from customers as well as adding customer details to the database.
To succeed in this role, as a Helpdesk / Web Based Support Analyst you must have:
- A strong customer service background (for example, previous Helpdesk or Call Centre experience) and previous experience troubleshooting technical based issues
- Previous experience building websites (either commercial or non commercial experience, for example during tertiary studies)
- The ability to read and understand HTML / programming code
- Strong problem solving skills
- Excellent communications skills
- A friendly and helpful phone manner
- The ability to liaise with a variety of different stakeholders
Please note this position will require you to work Monday to Friday from 12 noon to 8 pm.
Previous phone based Helpdesk or Call Centre experience together with appropriate IT qualifications highly regarded. This is a great opportunity to further your Helpdesk and Web support skills with a rapidly growing and exciting company. Don’t delay - apply today! by Email: 318507@apply-now.com.au
Tags: Helpdesk / Web Based Support Analyst, IT job, melbourne job, work in melbourne.Notes : Please mention AustraliaJobsDB.com in your application letter.
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