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The Company is one of the fastest growing companies in Australia and has set up partnerships with many leading national retailers such as K- Mart, Target, Coles Supermarket, Harvey Norman, Office Works etc. The company also involves in wine and fast food business. To support our continuous development and expansion, we are now seeking applicant for IT Support.
The role will include• Installing, troubleshooting and maintaining hardware – PC, Laptop, Printers and fax
• System builds, upgrades and configuration
• Ability to work autonomously
• A high level of customer service
Ideal Candidate:
• A minimum of 2 years IT support experience
• Hands on experience installing, maintaining and repairing a variety of hardware including: Printers, PC’s, Laptop and Faxes
• Excellent knowledge of Windows XP operating systems
• Experience with the MS suite of products
• Experience supporting desktops/laptops in a corporate environment
• Sound knowledge of supporting network printers
• Excellent knowledge of desktop hardware
• Experience supporting a range of end user devices (PDAs, Scanners, modems, etc)
• Experience in a face-to-face to Support role and a high energy and enthusiasm levels is a must
• The ability to work effectively within a team environment
• Excellent written and verbal English skills are essential
* Able to speak Mandarin.
My client is an international organisation, who are projecting rapid growth. They are seeking to bring on board a person who thrives on providing exceptional customer service, providing quality professional IT Support, technical diagnosis and fault resolution/management for all of our clients Australia/NZ stores and related business units.
The responsibilities for this role will include:
- Handling incoming incidents via phone/e-mail and thoroughly documenting all activity.
- Diagnosing and resolving a wide range of their stores and business units technical issues.
- Conducting store visits where required.
- Working individually and as a part of a team developing Service Improvement Plans.
To be considered for this position, our client is looking for:
- Strong customer service experience.
- A person with a minimum of 6 months IT experience within a Helpdesk position.
- A competent level of hardware/software trouble-shooting ability.
- A person with excellent communication skills both over the phone and via e-mail.
Ideally knowledge of or experience with using and/or installing Linux Redhat, even if you have tinkered around with Linux at home.
An IT Qualification.
Our client is seeking a technically talented, customer focused, charismatic individual to join their tight-knit team.
The primary purpose and scope of this role is to provide 1st level IT support for service calls and incidents.
As the successful candidate, you will be responsible for:
- Resolving service desk issues logged by end-users within the required service level parameters
- Escalating service interruptions that are on going
- Working with fellow IT team members to resolve issues in a timely manner
- Hardware and software troubleshooting, testing and issues resolution
There’s a guarantee that you will be interviewed if you have atleast 12 months experience in a busy Service Desk/Technical troubleshooting environment, ideally aligned within the ITIL principles. You must have a handle on ‘First Call Resolution’ and escalation procedures. You must be diligent and focused and able to apply your initiative.
This really is a fantastic opportunity and there is room for promotion and growth within this large-scale, leading organisation.
Apply now!
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I have been tasked by one of my most respected clients to recruit 2x Help Desk Analysts due to growth within their business. Located in Sydney CBD, our client needs 2 Helpdesk Analysts to support their National operations.
MS Office Application Support Analyst
* Award Winning Top Tier CBD Law Firm
* First Class Training and Development Offered
* Excellent Career Progression Opportunities
Responsibilities include adds, moves, and changes throughout the building. The Help Desk Analysts will follow appropriate steps for problem resolution including keeping users informed of problem status and escalating issues to the appropriate technology teams as necessary.
Help Desk Phone Support
1. Must have 2+ years providing Help Desk Support services from large environments supporting 1000+ users.
2. Must have law firm / financial services experience
3. Demonstrated work history supporting MS Office Suite is required. MS Office 2007 is a huge plus.
4. Provides problem resolution services and escalates calls in a timely manner
5. Demonstrates mature troubleshooting skills and develops ability to diagnose problems logically.
6. Utilizes all resources available such as reference materials, other team members, and other groups within the support organization to solve problems when appropriate. Documents problem tickets with accuracy and detail using proper grammar, spelling, and detailed troubleshooting steps taken.
7. Monitors call activity to ensure incoming calls are taken in a timely manner and adherence to service levels.
8. Providing 1st level application support for 3rd party and proprietary applications; and troubleshooting basic network connectivity issues.
Your Technical competencies:-
You will have undertaken a recognised course in computing and be able to demonstrate your ability to perform and understand basic principles of computer systems
You will already be experienced in customer support in an IT environment in a Financial services or similar type of corporate environment
You’ll possess knowledge of supporting, implementing and maintaining computer and telecommunications systems
You’ll have exposure to Blackberry, Remote Access and Active Directory
Intermediate - Advanced skills in MS Office - Particularly emphasis on word
Your Behaviourial Skills:-
You will have excellent communication & interpersonal skills with a good command of English
Demonstrated Organisational skills with the ability to multi-task under pressure
Have the ability to aadapt in a changing environment
Demonstrated ability to function as a team member
Mandatory Requirement:-
A minimum of 2 years Australian Work Experience in an IT Support role in Financial Services or Similar, Supporting Windows with Blackberry, Active Directory and Remote Access exposure
You will have an extremely professional approach and be well presentable in a corporate environment
To apply online, please contact Richard Bowman on 02 8243 1912 or richard@gemteq.com.au, quoting the Job Title.
Do you enjoy working with Technology? Do you want a role that allows you to develop technically and grow your knowledge base, then this could be the opportunity for you!
IT Helpdesk Support, IT&T, Melbourne
* A great chance to learn and grow!
* Friendly Work Environment
* Excellent Remuneration
Due to expansion a great opportunity has presented itself for a talented IT support person to join the team on a permanent basis. You will be located in the Melbourne CBD within easy reach of the train and trams. You will be working with Senior IT managers to support a diverse client base located Australia wide.
The role will require you perform a variety of tasks encompassing Server, Network, desktop hardware, software and applications. It will require you to utilize your strong IT background to perform general troubleshooting and diagnosis, perform roll outs of hardware and software based on the companies SOE and document and test applications with a view to training other users.
To be successful in the role you will ideally have the following skills
* Experience with Server 2003 and Active directory
* Experience with Windows Desktop and Office platforms
* Experience with WAN, TCP/IP and Routing
* The Ability to support networked printers and photocopiers
* Exposure to ITIL methodology.
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